Returns

Your statutory right to cancel

Under section 53 of the Consumer Protection Act [Chapter 14:14], you may cancel any electronic transaction for the supply of goods within seven (7) days of receiving the goods — no reason needed, no penalty. The only charge we may pass on is the direct cost of returning the goods, and any payment you have made is refunded in full within fourteen (14) days of cancellation.

When can I return?

Beyond your statutory rights, you can return any item within 14 days of delivery if it arrives damaged, defective or materially different from the listing description.

How to start a return

• Go to your orders page and open the relevant order.
• Select "Request return" and choose a reason.
• The seller approves the return and arranges pickup or drop-off.
• Refunds are processed within 5 business days of the item being received.

If a seller does not resolve your return or refund request within 10 days, contact us at support@vendra.co.zw and we will step in. You can also escalate to the Consumer Protection Commission.

What can't be returned

Items that have been used, damaged by misuse, or returned without their original accessories may be rejected. Custom or personalised items are non-returnable unless faulty. Nothing in this policy limits the rights you have under the Consumer Protection Act or any other law.