Community Rules

For everyone

• Be respectful. No harassment, hate speech, or threats.
• No fraud, scams, or deception. Honest listings and communication only.
• Do not share personal contact info outside the platform before purchase.
• Report violations using the "Report" button on listings or messages.

For buyers

• Only place orders you intend to pay for.
• Collect orders promptly; communicate delays with the seller.
• Leave fair, factual reviews based on your actual experience.
• Do not abuse return/dispute process — fraudulent claims lead to bans.

For sellers

• List real products with accurate photos, descriptions, prices, and stock.
• Ship within your stated handling time; provide tracking when available.
• Honour your stated return policy (minimum 7 days for defects).
• Respond to messages within 24 hours during business days.
• Do not list prohibited items: weapons, counterfeits, illegal goods, adult content, prescription drugs, live animals, or digital goods without delivery proof.
• Do not manipulate ratings — no fake reviews, review swaps, or incentivised 5-stars.
• Prices must be in ZWL or USD; no hidden fees at checkout.

Content standards

• Photos must be of the actual item — no stock images unless clearly labelled.
• Titles and descriptions must match the product.
• No keyword stuffing, misleading tags, or bait-and-switch.

Enforcement

Violations may result in: warning, listing removal, temporary suspension, permanent ban, or payout holds. Serious violations (fraud, illegal goods, threats) lead to immediate bans. Appeals: email appeals@vendra.co.zw.